Quick Fix: vSite AR Continuous Loading Screen (KB-AM021)

Issue

When opening the vSite AR application, users are welcomed with a never-ending loading screen.

There can be two possibilities:

  • The internet connection is blocked (or a VPN is blocking vGIS)
  • There might be an issue with the app permissions (e.g., one of the permissions is not enabled)

Quick Fix

  1. Ensure there are no connection issues with your internet provider/ VPN setup.
  2. Enable all permissions in the application settings of your mobile device. Close and reopen vSite AR.
  3. If the issue persists, we recommend uninstalling vSite AR and reinstalling the latest version from the device's app store.

 

Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.

Reviewed:  2024-11-08

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