Tips and Tricks – vGIS Support Center

vGIS Activation Link Fails And Opens App Store Instead (KB-TT011)

Issue The activation link is taking me to the App Store even though the vGIS Utilities app is already installed on the device. Solution There are multiple factors that can prevent a link from opening in the mobile app on your device. Firefox If yo...
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Hint - Adding Datasources to a Team or Project (KB-HNT009)

Data sources need to be enabled for teams before they can be visualized in the vGIS App. Data sources can be added to a team in two ways: From the Data Source configuration screen, use the Teams tab to enable the data source for a specific Team/P...
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Hint - Adding layers to a team (KB-HNT008)

Layer Groups need to be enabled for teams before they can be visualized in the vGIS App. Use the "Layer Groups" tab in the selected team(s) to enable specific layer groups for viewing. The different types of interactions include: Enabled. When en...
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Hint - Assigning layer groups (KB-HNT007)

Layer groups organize objects so that vGIS users can turn multiple objects on and off at once. For example, if your data set contains water, sewer, and storm water assets, you may create Water, Sewer, and Storm Water layer groups to combine relate...
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Hint - Setting the vertical datum (KB-HNT006)

Elevation settings are key to configuring your data, these will be the base of where your objects are placed in the digital space. Incorrect elevation settings can result in your visuals looking oddly scaled or missing in the vGIS app. If your dat...
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Hint - Vertical datum for KML data sources (KB-HNT005)

KML files rely on a single Coordinate Reference System, which is not referenced explicitly in KML file itself. The vertical datum, used for altitude measurements is the EGM96 Geoid.
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Hint - Setting the Unit of Measurement (UoM) for EPSG code (KB-HNT004)

To accurately display your data, our system will need to know the units of measurement (UoM) used in its design. Different coordinate systems work in different UoM. To select the unit of measurement, click on the "UoM" drop-down box adjacent to t...
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Hint - Setting the EPSG code for DWG (Vector) format (KB-HNT003)

To accurately display your data, our system will need to know which coordinate system was used in its design. For DWG (Vector) sources, you will need to enter coordinate system's EPSG code before synchronizing the data source. To set the coordinat...
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Hint - Setting the Coordinate System's EPSG code (KB-HNT002)

To accurately display your data, our system will need to know which coordinate system was used in its design. To set the coordinate system, enter the appropriate EPSG code into the "Coordinate System" field. EPSG stands for European Petroleum Surv...
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Hint - Processing your data (KB-HNT001)

Every time your data changes or you apply changes to your data configuration, you will need to process the data source. To process your entire data source, you’ll only need to click on the "Process Data" button in the upper right corner of the scr...
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How To Determine Whether Your Data Is Z-Enabled (KB-TT009)

Elevation settings are one of the key items you need to address when configuring your data. To determine if your data source contains elevation values, use the sample data at the object layer configuration screen. In The Admin Portal Access the D...
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Double Sided Surfaces And How To Disable Them In vGIS (KB-TT013)

When rendering 3D visuals, vGIS expects shader or texture only on one side of each facet. Otherwise, by rending both sides of the same plane at once, the rendering engine will have a harder time processing the visuals to display in AR. Rendering o...
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How to enable vGIS' reality capture models for viewing (KB-TT012)

To enable reality capture models created with vGIS' Reality Capture functionality, you need to access the vGIS Admin portal. From there, you can locate the reality capture model stored within a data source. You need to enable it for your team(s) t...
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vGIS Admin Portal Scripting Language (KB-TT010)

vGIS supports custom post-processing configuration for GIS data. Post-processing is handled through scripts applied to Datasources. The foundation of vGIS scripts is LUA programming language. Data processing takes the source object (specific to ea...
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Understanding Augmented Reality Visuals (KB-TT004)

3D Perspective vGIS AR uses computer-generated 3D visuals superimposed on top of live video to augment a user’s view with helpful information. When thinking about 3D visuals and evaluating 3D objects, it is important to consider perspective. From ...
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Optical Tracking Error Margins (KB-TT005)

Without an external GNSS/RTK device, vGIS AR initially relies on the calibration for the positioning and then on the optical tracking while moving around. While optical tracking provides the stability and accuracy suitable for most field deploymen...
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Misaligned Visuals: A vGIS Problem Or Data Issue? (KB-TT006)

Is It A vGIS Problem Or Data Issue? Occasionally, even after the most precise calibration, objects in vGIS may appear off their actual locations. For instance, Fig. 1 shows a difference of approximately 1.5m/5ft between the pipe location as identi...
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Tips For Retaining High-Accuracy While Moving in AR (KB-TT003)

vGIS AR is designed for field work. To make the most of the system, it is important to understand the best practices for using the system in the field. Tips For Improving Accuracy To make the most of the vGIS AR experience, please follow these gu...
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Objects Appear To Float, Slide Or Drift (KB-TT007)

Drift Symptoms And Causes Occasionally, computer-generated objects in the first-person view may appear to slide or float away. This phenomenon is known as drift. Drift is caused by miscalculations of sensor readings; the device receives conflict...
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"Moving Pipes" Phenomenon Explained (KB-TT002)

"Floating" Objects And Alignment Issues Explained (KB-TT008)

How To Capture Screenshots And Screen Recordings (KB-TT001)