FAQ

What Do I Do If Key Features in vSite and the vGIS Portal Are Missing?

Since both vSite and the vGIS Admin Portal are browser-based platforms, there are instances where users and admins noticed specific features do not open or appear. We recommend verifying that all pop-up blockers be disabled when operating either p...
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How Do I Determine If My Data Is Z-Enabled?

Elevation settings are one of the key items you need to address when configuring your data. To determine if your data source contains elevation values, use the sample data at the object layer configuration screen.In The Admin Portal Access the Dat...
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How Do Augmented Reality Visuals Work?

3D PerspectivevGIS AR uses computer-generated 3D visuals superimposed on top of live video to augment a user’s view with helpful information.When thinking about 3D visuals and evaluating 3D objects, it is important to consider perspective. From th...
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Misaligned Visuals: A vSite Problem Or Data Issue?

Is It A vSite Problem Or Data Issue?Occasionally, even after the most precise calibration, objects in vSite may appear away from their actual locations. For instance, Fig. 1 shows a difference of approximately 1.5m/5ft between the pipe location as...
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Why Do Objects Appear To Float, Slide Or Drift?

Drift Symptoms And Causes Occasionally, computer-generated objects in the first-person view may appear to slide or float away. This phenomenon is known as drift. Drift is caused by miscalculations of sensor readings; the device receives conflicti...
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Why Do Pipes Appear To Move in vSite AR?

 Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.Revised:  2024-03-07
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How Do I Fix "Floating" Objects And Alignment Issues?

Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.Revised:  2025-05-14
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How Do I Fix Twisted or Misshapen Lines And Pipes?

ProblemOccasionally, lines and pipes in vSite may appear twisted or misshapen. The effect is often due to the data source containing the “polyline” geometry with multiple patches per feature (Fig. 1).Fig. 1CauseWhen drawing visuals, vSite combines...
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My GIS Data Is In 2D. Do I Need To Have Z-Values?

No. vSite algorithms will transform your data using several advanced methods so you’ll always have 3D visuals in the field. Additional ResourcesvSite Admin Portal: Vector (DWG/DXF) Datasources  Have Questions? Feel free to Submit A Request to spea...
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How Long Does A vGIS Implementation Take?

Your organization can be up and running within minutes. The quickest new client on-boarding process took only 47 seconds to complete.Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.
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My GIS Records Are Not Perfect. Do I Need To Wait?

No. vSite comes with built-in capabilities to help you improve your GIS data. In fact, we welcome GIS quality challenges, as vSite helps you not just see your data in the field, but also improve it at no extra cost. Have Questions? Feel free to Su...
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Do I Need To Buy External GNSS For vSite To Work?

No. vSite AR has two calibration methods:  vSite Calibration: Achieves 5cm/2in accuracy when configured correctly. External GNSS/RTK-supported calibration: Up to 1cm horizontal accuracy.  Both have their own advantages and use cases. Although we...
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What Devices Are Supported By vSite AR?

 vSite AR supports many Android, iOS, and Microsoft devices.To view the full list of supported devices, click here. Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.Reviewed:  2025-06-05
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Do I Need To Buy Special Equipment Or Hardware To Run vSite Web/ vSite AR?

No. vSite AR runs on Android, iPhone, and iPad, among other devices. vSite Web is a browser-based solution meant for scenarios without the use of augmented reality. External devices paired with a mobile device or tablet can improve the experience ...
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Do I Need To Buy Servers To Run vSite AR or vSite Web?

No. vSite runs in the Microsoft Azure cloud so you can get started in minutes without buying servers to support it. Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.Reviewed:  2025-06-05
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How is vGIS Different Than Other Augmented Reality Systems?

There is a reason vSite is a first choice to our clients - we pride ourselves in our differentiation.Please visit our page, "The vGIS Difference" to learn more.. Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Supp...
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Why Do Objects Move Or Float From Their Locations When I Move?

The perceived movement of objects is due to the 3D perspective and likely incorrectly set elevation. We prepared a short video to explain the illusion.
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Why Do Pipes In Your Videos Appear To Float Or Move Around?

The perceived movement of pipes is due to the 3D perspective and the Parallax Effect.We prepared a short video to explain the illusion.Have Questions? Feel free to Submit A Request to speak with a member of the vGIS Support Team.
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We Would Like To Have Full Control Over Our System. How Would This Work with vSite?

Our priority is to give clients full control of the platform. vSite comes with a user-friendly admin portal that lets you add and remove users, set up new data sources and audit activities on the job site using advanced tools. vGIS staff use the v...
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Our Organization Doesn’t Want To Be Involved In System Administration. How Would This Work With vGIS?

vSite offers a number of options for extended support so you can choose the optimal mix of self-service and vendor-provided services. Contact us now to explore those options. Have Questions? Feel free to Submit A Request to speak with a member of ...
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vSite Is Offered As A Per-Seat or Enterprise-Based Subscription. Are There Any Extra Fees?

No. vGIS offers simple, flat pricing that includes everything your organization needs to operate successfully.For more details on different pricing options, click this link.Contact us if you would like to discuss pricing options. Have Questions? F...
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Our Organization Is A High-Security Environment. How Can vGIS Support Us?

vSite has several deployment options.By default, the system runs in the vSite Microsoft Azure cloud so you can get started in minutes without buying servers to support it.To comply with high-security data protection requirements typical to federal...
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