Troubleshooting

vSite Admin Portal: Unassigned Elements in BIM Datasources

IssueAfter Synchronizing a Native BIM file's structure, all layers within a dataset show "Unassigned". This is particularly more common with much larger, complex 3D models that is uploaded directly into the portal.Quick FixThere are two outcomes: ...
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vSite Admin Portal: Fixing Misplaced Georeferenced Models

IssueAfter configuring the data and entering both the EPSG Code and Vertical Datum, processed models are still appearing in the wrong location. Both EPSG and Vertical Datum have been confirmed and vetted.Quick FixCheck the Unit of Measurement (UoM...
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How To Quickly Correct Faulty KML File Structure

ProblemKML file processing fails in vSite Admin Portal.CauseThis issue occurs commonly when the KML file structure is incorrect (e.g., missing or duplicated folder IDs).SolutionIt is possible to fix the KML structure by reviewing and correcting en...
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