Troubleshooting

  • Reality Capture Scans are Showing in the Wrong Location plus-icon minus-icon

    IssueWhen reviewing an uploaded scan in the vSite Admin Portal, the location is off (even if the scan was scanned at the right location previously).Quick FixIn order for the scans to appear correctly, follow these steps: Connect your GNSS receiver...
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  • Continuous Loading Screen In vSite AR plus-icon minus-icon

    IssueWhen opening the vSite AR application, users are welcomed with a never-ending loading screen.There can be two possibilities: The internet connection is blocked (or a VPN is blocking vGIS) There might be an issue with the app permissions (e.g....
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  • Tips For Retaining High-Accuracy While Moving in AR plus-icon minus-icon

    vGIS AR is designed for field work. To make the most of the system, it is important to understand the best practices for using the system in the field. Accuracy Improvement Tips To make the most of the vGIS AR experience, please follow these guid...
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  • Getting Help Within vSite AR plus-icon minus-icon

    Overview  If you ever need assistance while using vSite AR, the built-in Help feature provides quick access to helpful guides and direct links to contact the vGIS Support Team. This ensures you have the resources you need to resolve questions in ...
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